Quintessential Terms & Conditions.
Tel +44 (0) 1242 570988 or 07973 444454

VAT payable at 20%, reduced to 3.5% after 28 consecutive days
 
Confirmation of Booking
A contract will be bound between you and us when we issue a written confirmation of your booking. You will be required to check the details on the confirmation and notify Quintessential of any incorrect details.
 
If you alter a booking
If you wish to alter your booking once a written confirmation has been issued, e.g. change of date of arrival hence decreasing the length of your stay, we will make every effort to meet your request and an administration charge will be payable. No administration charge will apply if you are staying beyond the period booked.
 
Extension of bookings
7 days notice of intention to extend your stay is required. Failure to do so may result in your apartment being re-let. Extensions of current reservations are subject to availability and rate change. In order to complete your extension, full payment is required at the time you inform us of the notification.
 
Prices
All prices are quoted in UK Pounds Sterling.
 
The prices quoted include all administration, marketing and communication charges prior to the rental period.
 
All prices are based on costs prevailing at the time of quotation and may be subject to change.
 
Methods of Payment
Credit/Debit cards
 
We are pleased to accept Visa, Access, Mastercard, Diners, Switch, Maestro and Delta.
American Express 3% surcharge
 
Bank transfer – this should reach our bank account net of all bank charges. Please ask your bank to show your name and invoice number on the transfer. A copy of the transfer should then be sent to us.
 
Company cheque
 
For reservations made more than 28 days before the beginning of your stay a 25% deposit is required. For reservations made within 28 days of the beginning of your stay full payment by cleared funds is required at the time of booking.
 
Cancellation
If you have to cancel your booking please inform Quintessential in writing as soon as possible Quintessential
Quintessential Apartments, 10 Lansdown Place, Cheltenham GL50 2HU
Or email stay@q-let.co.uk
 
If the balance is not paid on time we reserve the right to cancel the booking, in this event the deposit will be forfeited.
 
If the cancellation is made 28 days or more prior to arrival date and acknowledged by Quintessential, then a full refund of the deposit will be made.
 
If the cancellation is received less than 28 days prior to arrival and after the payment of the balance has been made then the deposit is forfeited and any refunds are made at our discretion and subject to the apartment being re-let.
 
No refunds will be made for non arrivals.
 
We advise that you obtain appropriate travel insurance cover as depending on the reason for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.
 
Accommodation and Occupancy
Although accommodation is confirmed in advance, the exact apartment cannot be guaranteed.
 
The number of people allowed to occupy each apartment is limited to the number of beds.
 
Extra sleeping accommodation can be provided in some apartments at an additional charge.
 
All apartments are reserved from 16:00 hours on the day of arrival to 10:00 hours on the day of departure. All additional hours will be charged as one day unless otherwise agreed.
 
Collection of Keys
Collection of keys and check ins are during the hours of 16:00 and 20:00 hours. If your arrival falls out of these times, please give us 72 hours notice in order to co-ordinate the necessary arrangements.
 
Return of keys
All Quintessential keys in your possession must be returned upon departure. Any unreturned or lost keys will be charged at £30 for replacement.
 
Early Departure
In the event that you need to check out prior to the agreed departure date, any refund for the remainder of the stay will be subject to the apartment being re-let. In addition to this, there will be an administration fee charged and this will be deducted from any refunds due.
 
Security deposit/and end of tenancy charges
  
A security deposit of £200 or valid credit card details will be required to cover any additional charges at the time of booking. Quintessential reserves the right to deduct from that card all amounts chargeable. We will notify you of the charges prior to deducting them from your card.
 
Please note that your accommodation charges cover an end of tenancy clean of up to 2 hours, anytime more than this will be subject to a minimum charge £50.
 
Out of office calls
Any non urgent calls made to our 24 hour property manager during out of office hours will be charged at £20 per call. Out of office hours fall between 17:00 hours and 09:00 hours.
 
Loss or damage
Quintessential cannot be held responsible in any way for loss or damage to contents, furniture, fittings or any personal belongings at the property. Nor can we be held liable for the acts or defaults caused by third parties.
 
Additional charges
Telephone calls and Sky T.V. channel purchases will be charged at the end of your stay plus VAT.
 
Broadband
Broadband is available in all apartments. We will make every effort to ensure that this service is available at all times. If there is a fault which is deemed by Quintessential to be connected with the user’s hardware or software, no support will be available.
 
Services
We cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the building.
 
Pets
We regret that pets are not allowed in our apartments.
 
Smoking
Smoking is strictly forbidden in all of our properties.
 
Cleaning and linen
Linen and towels will be replaced on the days specified by us. Weekly refresh cleans will commence from 9am on the specific day. If the cleaners are turned away, then the cleaning will be re-scheduled for the following week. If additional cleaning is required this will be charged at £30 per clean.
 
Website
Information and images on the Quintessential website: www.q-let.co.uk are regularly updated, however, information and images are subject to change without notice.